24/7 Live Chat Support Now Available with Chatwoot

We’re thrilled to announce the launch of our 24/7 live chat support system, powered by Chatwoot! Now you can get instant assistance whenever you need it, directly from our website.

Instant Support at Your Fingertips

No more waiting for email responses or playing phone tag. Our new live chat widget gives you immediate access to our support team from any page on our website. Just look for the chat bubble in the corner of your screen!

Why Chatwoot?

We chose Chatwoot, a powerful open-source customer engagement platform, for several important reasons:

Open Source & Privacy-Focused

Chatwoot is open-source software that we can self-host, giving us complete control over your data and conversations. Your privacy is protected, and your data stays secure on our infrastructure.

Multi-Channel Communication

While you see a simple chat widget, our team manages all customer communications - chat, email, and more - from a unified inbox. This means faster responses and better service coordination.

Rich Features

• Real-time messaging with instant notifications
• File sharing for screenshots and documents
• Conversation history that persists across sessions
• Mobile-friendly for chat on any device
• Smart routing to available agents
• Canned responses for quick common answers

Available 24/7

Our live chat is available around the clock to assist you with:

• Technical Support: Quick troubleshooting for immediate issues
• Sales Inquiries: Questions about our services and pricing
• Development Consultations: Discuss your project requirements
• General Questions: Anything about our services or company
• Account Support: Help with portal access and billing
• E-Commerce: Amazon, eBay, Vinted, Shopify assistance

How It Works

For You

1. Visit any page on azrak.io
2. Click the chat bubble that appears (usually in the bottom right)
3. Type your message
4. Get an instant response from our team!

Behind the Scenes

Our team uses Chatwoot’s professional dashboard to:

• See your messages in real-time
• Access your conversation history
• Collaborate on complex issues
• Track and prioritize conversations
• Follow up with detailed solutions

Business Hours & After-Hours

While our chat is available 24/7, our response times vary:

Business Hours (9 AM - 6 PM UK Time, Monday-Friday):

• Instant live responses from our team
• Average response time: Under 2 minutes

After Hours & Weekends:

• Leave us a message anytime
• Automatic acknowledgment
• First available agent responds
• Urgent issues escalated automatically

Integration with Our Services

The live chat complements our other support channels:

• Frappe Helpdesk: For detailed support tickets (azrak.io/helpdesk)
• Email Support: support@azrak.io
• Phone: For urgent or complex issues
• Portal: Self-service at azrak.io/portal

Tip: For complex technical issues, we may convert your chat into a helpdesk ticket to track resolution properly.

Smart Features You’ll Love

Conversation History

Your chat history is preserved across sessions. Return to our website days later, and your previous conversations are right there.

File Sharing

Need to share a screenshot of an error? Attach files directly in the chat for faster troubleshooting.

Typing Indicators

See when our team is typing a response, just like modern messaging apps.

Mobile Optimized

Access the chat from your phone, tablet, or desktop - it works seamlessly across all devices.

No Account Required

Start chatting immediately - no registration or login needed for basic support.

Our Support Commitment

This live chat system is part of our commitment to providing exceptional, accessible support:

• CompTIA A+ Certified: Our technical team brings certified expertise
• Multi-Platform: Support for Windows, macOS, Linux, iOS, and Android
• Comprehensive Services: From development to hardware repair
• Professional Tools: Enterprise-grade support systems
• Quick Response: We value your time and aim for fast resolution

Privacy & Security

Your conversations are:

• Encrypted in transit with HTTPS
• Stored securely on our self-hosted infrastructure
• Never shared with third parties
• Available only to authorized support staff
• Protected under our privacy policy

Try It Now!

The chat widget is already live on our website. Try it out:

1. Visit azrak.io
2. Click the chat bubble
3. Say hello!

We’re excited to chat with you and answer your questions instantly.

Feedback Welcome

This is a new service, and we’re continuously improving it. Let us know:

• How responsive our team is
• What features you’d like to see
• Any issues you encounter
• General feedback on the experience

Use the chat itself or email us at info@azrak.io with your thoughts.

Other Ways to Reach Us

While we love our new chat system, you can still reach us through:

• Email: info@azrak.io, support@azrak.io, dev@azrak.io, sales@azrak.io
• Helpdesk: azrak.io/helpdesk
• Portal: azrak.io/portal

What’s Next?

We’re planning additional enhancements:

• Chatbot for instant answers to common questions
• Integration with our helpdesk system
• Video chat capabilities for remote assistance
• Enhanced mobile app experience
• Multi-language support

Get Instant Help Today

Don’t wait - if you have questions, start a chat right now! Our team is standing by to help with:

• Technical support and troubleshooting
• Service inquiries and quotes
• Development consultations
• Account and billing questions
• General information

Thank you for choosing Azrak Group LTD. We’re here for you, 24/7!