Introducing Our New Frappe Helpdesk Support System

We’re excited to announce the integration of Frappe Helpdesk into our service platform! This powerful open-source support ticket management system enhances our ability to serve you better with streamlined, professional support services.

What is Frappe Helpdesk?

Frappe Helpdesk is a modern, open-source customer support platform that provides enterprise-grade features for managing support requests, tracking issues, and maintaining comprehensive communication history. It’s built on the robust Frappe framework that powers ERPNext.

Key Features for You

Professional Ticket Management

Create support tickets directly through our website
Track your ticket status in real-time
View complete ticket history and communications
Receive automatic updates via email
Priority-based handling for urgent issues

Self-Service Portal

Access your personalized support dashboard at azrak.io/helpdesk where you can:

Submit new support tickets
View all your active and resolved tickets
Access our growing knowledge base
Download relevant documentation
Manage your support preferences

Organized Support Categories

We’ve organized our support services into clear categories:

Technical Support: Hardware repair, software troubleshooting, system issues
Development Services: Custom software, web applications, mobile apps
Microsoft 365 & Intune: Cloud services, administration, security
E-Commerce Support: Amazon, eBay, Vinted, Shopify assistance
AI Solutions: Integration support and AI-powered services
Federation Instances: Server management and support

Benefits for Our Clients

Faster Response Times

Our helpdesk system enables our CompTIA A+ certified team to prioritize and respond to your issues more efficiently. Urgent tickets are automatically flagged for immediate attention.

Better Communication

All communication stays in one place - no more lost emails or forgotten follow-ups. You’ll always have access to the complete conversation history for every support request.

Knowledge Base Access

Learn from our growing collection of help articles, tutorials, and troubleshooting guides. Many common issues can be resolved instantly through our self-service resources.

Multi-Platform Support

Whether you need help with Windows, macOS, Linux, iOS, or Android, our helpdesk organizes everything systematically so you get the right expert for your platform.

How to Get Started

For Existing Clients

Visit azrak.io/helpdesk
Click “Create Ticket” to submit your first support request
Or log in with your Frappe portal credentials to access your dashboard
Browse the knowledge base for instant solutions

For New Clients

Start by creating your first support ticket - no account required! We’ll guide you through the process and help you get set up with full portal access if needed.

Integration with Our Services

The Frappe Helpdesk is fully integrated with our ERPNext business management system at desk.azrak.io, providing seamless coordination between support, billing, and service delivery.

Portal Access: Registered users can access the complete self-service portal at azrak.io/portal for a unified experience across all our services.

Our Commitment to Support Excellence

This integration reflects our commitment to providing professional, reliable support services. With our CompTIA A+ certification and now enterprise-grade helpdesk tools, we’re better equipped than ever to serve your IT needs across all platforms.

Contact Information

Need help right now? You can reach us through:

Helpdesk Portal: azrak.io/helpdesk
Support Email: support@azrak.io
General Inquiries: info@azrak.io
Development: dev@azrak.io
Sales: sales@azrak.io

What’s Next?

We’re continuously improving our helpdesk with new features:

Automated ticket routing based on issue type
Enhanced knowledge base with video tutorials
Mobile app access for on-the-go support
Advanced reporting and analytics
Integration with our live chat system

Thank you for choosing Azrak Group LTD. We’re here to help, now with even better tools to serve you!